Testimonials

HELP strives to give our customer's the quality work & customer service they deserve, our feedback/testimonials prove it!

Gayle McClure's Energy Retrofit/Testimonial Federal Hill

Our house was built in approximately 1870 and we have lived in it for the past 7 years. Our biggest challenge was the 3rd floor, which was very drafty in winter and hot in the summer. The assessment was very easy and very interesting. Wow were we surprised at just how leaky our house was. We found out that a fireplace we thought was non-functional was open and air was just pouring through it. We also found out that our third floor was a sieve. It was a very good use of $100.

Peter Daub

Work Completed Date: January 05, 2015

Hire Again: Yes Approximate Cost: $7,500.00 Description Of Work: They fully insulated my attics (2), knee walls, and basement and provided air sealing throughout the house where needed. Member Comments: They were incredibly knowledgeable of air sealing, rebates available, insulation. They were very friendly and professional. Bob and Mike answered all my questions and did a really excellent job. Share on Band of Neighbors: Yes

Liam O'Rourke

Work Completed Date: February 16, 2015

Categories: Energy Efficiency Auditing, Insulation

Services Performed: Yes

Hire Again: Yes

Approximate Cost: $2,200.00 Description Of Work: Sprayed insulation behind walls and in bulkheads. Caulked and sealed walls. Member Comments: After about a month of communicating back and forth and trying to pin down a date to start work Bob and his team arrived on time and began work immediately. Their recommendations were spot on and they did a fantastic job in my house, even going so far as to not disturb my two year old as he took a nap. The work was top notch, completed on time, and when they left they cleaned up after themselves and left my house just as it had been. As for the work itself, it was thorough, they went above and beyond. There were two rooms in my house that were significantly colder than the rest of the house and after they were through the difference was immediately noticeable. Overall I'm completely satisfied with HELP's service and wouldn't hesitate to hire them again or recommend them. Share on Band of Neighbors: Yes

John Stolle-McAllister

Review Date: March 20, 2013

Work Completed Date: March 19, 2013

Services Performed: Yes

Hire Again: Yes

Approximate Cost: $2,000.00

Home Build Year: 1930

Description Of Work: Insulation

Member Comments: Overall energy audit with blow test for air leakage and infrared scanning of walls, ceilings for heat leakage. Based on their findings they air sealed attic and basement perimeter and bypasses, plumbing penetrations, exhaust fans and ducts through floors and walls. They cut hatches into the knee boards of the upstairs and insulated behind the walls and blew cellulose insulation into the attic. Also applied weather-stripping to doors and board insulation underneath floors of bump outs. They retested with the door blower to make sure they got the reduction in air flow they were aiming for. Filed all the paperwork with BGE to make sure we get all eligible rebates for the work. The upfront cost to us was about 4,000--we should get about 2,000 back. They did a great job. Explained what they were doing along the way and answered all of my questions and concerns. All of the guys from the owner to the crew were very easy to work with and extremely enthusiastic about their work. They seemed to take real pride in doing a good job. I have already noticed a difference in the cut down on the draft. I wish I had done this a long time ago!

Share on Band of Neighbors: Yes

Company Response: Thank You [member name removed]. It was a pleasure working with you and your family. Bob

Sean King

Review Date: February 27, 2014

Work Completed Date: June 16, 2013

Services Performed: Yes

Hire Again: Yes

Approximate Cost: $2,200.00

Home Build Year: 1930

Description Of Work: Insulation

Member Comments:

Overall A

Price A

Quality A

Responsiveness A

Punctuality A

Professionalism B

Share on Band of Neighbors: Yes

Company Response: Thank You [member name removed]. Once you get a chance, let me know and we can come back and button up the few other Green Retrofits. Bob

Lisa Knight

Review Date: June 10, 2014

Work Completed Date: May 22, 2014

Services Performed: Yes

Hire Again: Yes

Approximate Cost: $1,650.00

Home Build Year: 1998

Description Of Work: I used Home Energy Loss Professionals for full insulation into our attic.

Member Comments: He is professional and good at his work. He is dependable and they do good work.

Share on Band of Neighbors: Yes

Daren Harbaugh

Review Date: July 15, 2014

Work Completed Date: March 01, 2014

Services Performed: Yes

Hire Again: Yes

Approximate Cost: $3,000.00

Home Build Year: 1992

Description Of Work: Air sealed my house & attic. Installed cellulose insulation in my attic.

Member Comments: The job went great! They did an energy audit & blower door test for our house. The cost was $400, but BGE covered $300 of it. H.E.L.P. gave me a full report & a list of recommendations to lower my utility bills & make the house less drafty. We agreed on air sealing & attic insulation as the best value. They did a top notch job with the installation. I can really tell the difference in the house, the upstairs bedrooms are warmer in the winter & cooler in the summer. H.E.L.P. took care of all of the paperwork for our BGE rebate. We received a $1,500 check in the mail from BGE which covered 50% of the installation cost.

Share on Band of Neighbors: Yes

Carole Mistarka

Review Date: April 02, 2015

Work Completed Date: March 16, 2015

Services Performed: Yes

Hire Again: Yes

Approximate Cost: $2,500.00

Description Of Work: Insulation

Member Comments: This was a great experience from start to finish! I was contacted immediately after making the payment and the appointment was scheduled. First, the team evaluated the house for energy leakage. They explained everything they were doing as they went along. They put in new energy efficient light bulbs, adapters for the faucets to save on water, added insulation around the water heater pipes and offered water efficient shower heads as part of the initial evaluation and service. I was really impressed! Then they suggested a plan, which made sound sense to me, and confirmed my suspicion that most of the energy was leaking out of the attic. They patiently answered all of my questions. I was contacted by Bob, the owner about the results of the initial test and he sent a written proposal and estimate. The insulation was installed effectively and the house was re-evaluated to determine the effectiveness of the changes made. Everyone, from the first group who evaluated the house to the second group that installed the insulation, were motivated, friendly, punctual, respectful, informative/educated and clean-up conscious. The owner is wonderful and customer satisfaction/quality oriented. Bob worked with me regarding the pricing/rebates to determine the best use of my money vs. outcome/need. He submitted all of the rebates to BGE, which made the process very easy for me. I received the check yesterday in the mail. I'm extremely satisfied with the service. It was exactly what I wanted. The house feels so much better to me! Thanks so much and keep up the great work! I also appreciate that Angie's list offered the initial deal at a great price. It's wonderful to have exposure to high quality service providers. The terms of the deal were clear and the service was delivered as promised. Will definitely use again in the future and highly recommend.

Share on Band of Neighbors: No

Lakishia Cheefus

Review Date: March 19, 2015

Work Completed Date: January 19, 2015

Services Performed: Yes

Hire Again: Yes

Approximate Cost: $4,000.00

Description Of Work: Provided duct sealing and insulation of attic space (R-49)

Member Comments: HELP provided a home audit with corrective measures to reduce heat loss and explained available rebates/incentives. Prior to contracting with HELP, I received other quotes; however, Bob’s team provided a competitive rate for the size of my home (>3000). HELP is a family based company rendering a personal touch and dedication to the work they perform. The upper level of my home is now comfortable.

Additional Questions Answered when completing this review

How much did the final cost compare to the original estimate? right on

How does the value of the work compare to the price? I got more than my money's worth

How far in advance did you schedule the work? more than 2 weeks

Did you find the company through Angie's List? no

If no, what was the other source? BGE contractor list

Why did you choose this contractor? other, price

Have you used this company before? this is the first time I've used this company

What did you like most about this contractor? small company

Share on Band of Neighbors: Yes

Liam O'Rourke

Review Date: February 24, 2015

Work Completed Date: February 16, 2015

Services Performed: Yes

Hire Again: Yes

Approximate Cost: $2,200.00

Home Build Year: 1930

Description Of Work: Sprayed insulation behind walls and in bulkheads. Caulked and sealed walls.

Member Comments: After about a month of communicating back and forth and trying to pin down a date to start work Bob and his team arrived on time and began work immediately. Their recommendations were spot on and they did a fantastic job in my house, even going so far as to not disturb my two year old as he took a nap. The work was top notch, completed on time, and when they left they cleaned up after themselves and left my house just as it had been. As for the work itself, it was thorough, they went above and beyond. There were two rooms in my house that were significantly colder than the rest of the house and after they were through the difference was immediately noticeable.

Overall I'm completely satisfied with HELP's service and wouldn't hesitate to hire them again or recommend them.

Share on Band of Neighbors: Yes

Peter Daub

Review Date: January 27, 2015

Work Completed Date: January 05, 2015

Services Performed: Yes

Hire Again: Yes

Approximate Cost: $7,500.00

Description Of Work: They fully insulated my attics (2), knee walls, and basement and provided air sealing throughout the house where needed.

Member Comments: They were incredibly knowledgeable of air sealing, rebates available, insulation. They were very friendly and professional. Bob and Mike answered all my questions and did a really excellent job.

Company Response: Thank you (removed member name). It was a pleasure making your family comfortable! Sorry the top floor is a little too warm now this Winter ;) Bob

Share on Band of Neighbors: Yes

Matthew Krist

Review Date: October 21, 2014

Work Completed Date: October 20, 2014

Services Performed: Yes

Hire Again: Yes

Approximate Cost: $4,500.00

Description Of Work: Bob and his team did an extremely thorough audit and performed numerous upgrades to the house to increase efficiency. Most of the work was insulation and sealing.

Member Comments: Bob was fantastic to work with. After the initial audit, Bob drew up numerous plans of attack and estimates to increase our efficiency level. He was able to work around our schedule and was extremely prompt. Communication was great and the end product was a 30% reduction in our CFM levels. Couldn't be happier. Bob is guiding us through the rebate process and found ways to save us money along the way. I would definitely use these guys in the future.

Share on Band of Neighbors: Yes

Nick Sheridan

Review Date: June 21, 2015

Work Completed Date: May 20, 2015

Services Performed: Yes

Hire Again: Yes

Approximate Cost: $2,000.00

Home Build Year: 1911

Description Of Work: HELP did a thorough evaluation of heat loss in our home, gave us an accurate estimate, performed the work and got us a 50% rebate from BGE

Member Comments: Bob Logston, the owner, explained the program, and after his staff did a thorough evaluation, gave us options, with costs on what we could have improved. Bob is experienced, careful, and explains things in non technical terms. His staff were meticulous in cleaning up after themselves. This company wanted to make sure we were happy and satisfied before they considered the job done. Would definitely use them again

Additional Questions Answered when completing this review

How much did the final cost compare to the original estimate?
lower than estimate

How does the value of the work compare to the price?
I got more than my money's worth

How far in advance did you schedule the work?
more than 2 weeks

Did you find the company through Angie's List?
No

If no, what was the other source?
An energy saving non-profit

Why did you choose this contractor?
Reputation

Have you used this company before?
this is the first time I've used this company

What did you like most about this contractor?
Reliability, honesty

What did you like least about this contractor?
Not always on time-- but did call

What surprises came up during the course of the work?
None

What words of advice would you give other members considering this contractor?
Use them

Share on Band of Neighbors: Yes

Gary Clement

Review Date: June 01, 2015

Work Completed Date: April 03, 2015

Services Performed: Yes

Hire Again: Yes

Approximate Cost: $2,950.00

Home Build Year: 1995

Description Of Work: Initially, we had them complete the home energy audit. They investigated the house using thermal imaging and showed us the readings as they went along. They got back to us within a couple of days with a full list of where we would get the most bang for the buck and estimates for each. We needed a lot of attic insulation and to have the seams of our external-facing walls (at the baseboards and ceilings) sealed as well as replacing incandescent light bulbs with LED bulbs. We went ahead and had this done for $4950. It took almost 2 months, but I just received my rebate check from BG&E for $2,000 hence the lower cost of service listed.

Member Comments: Bob came in and showed me everything that was going on with heat/cool loss in my house on all three floors. When he came back to actually seal the house, his team showed up and got the job done. They were a little late the second day (out of 3 days), but things happen and I wasn't too worried as long as they got all the work done within that timeframe. They put a lot of insulation in the ceiling, foam sealed externally where appropriate, put additional insulation in ceiling/roof areas that were tougher to get to with foam, and silicone sealed all the baseboards and ceilings that were adjoining outside walls. They came upon a surprise from my air intake for the primary furnace/AC that basically, it was pulling in air from everywhere, including the attic (last place you want the air to come from). They sealed that up really well at no extra charge! Since BG&E has been sending out their evaluations of efficiency, I'm usually worse than my neighbors or right along with them in the comparison charts (and I have solar panels as well). Since this has been complete, I now show up as more efficient than my neighbors--and that only took a month! I highly recommend working with Bob and his team to seal your house. It will lower your energy consumption which helps the environment and saves you money!

Share on Band of Neighbors: Yes

Tara Hicks

Review Date: April 16, 2015

Work Completed Date: January 28, 2015

Services Performed: Yes

Hire Again: Yes

Approximate Cost: $1,875.00

Description Of Work: Installed hot water heater smoke pipe and furnace cement, insulated attic and basement ceiling, treated, reconnected, and secured several ducts.

Member Comments: Great staff and great finished product. My home was built in the 1950's. There isn't insulation in the walls and minimal insulation in the attic. After the job was complete, I immediately noticed a difference in temperature. My bedroom was actually comfortable.

Share on Band of Neighbors: Yes

Karl Limsam

Review Date: April 15, 2015

Work Completed Date: March 18, 2015

Services Performed: Yes

Hire Again: Yes

Approximate Cost: $4,300.00

Description Of Work: Air Infiltration Reduction, Lighting Retrofit, Insulation - crawl space/duct/pipe system

Member Comments: First class team, from carrying out the audit through to sealing off every nook and cranny and insulating crawl space and other areas as necessary. The house is more comfortable now and no doubt will be when temperature rises in the summer and drops in the winter. I would recommend H.E.L.P. to anybody in a heartbeat.

Share on Band of Neighbors: Yes

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Energy audits can provide detailed information on energy retrofits that are cost effective or that give a direct payback on the investments that are made in the retrofits. 877.NRG.SAVI(ngs) or 410-(282)-(1422)

Up to $ 2000.00 in rebates available from BGE for attic insulation & air sealing, check your eligibility today, or purchase your Energy Audit now by selecting the top menu item "Buy Energy Audit", or click this link & using our self service PayPal system, you can pay & signup now!

 

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  7329 Holabird Ave, Baltimore, MD
  1-877-(NRG)-(SAVI)ngs
  410-282-1422
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